Bambino Pasta Food Industries Private Limited

Welcome to Bambino Pasta Food Industries Private Limited!

Accessing and registering on our website, https://bambinopasta.in, binds you to the following terms and conditions (Terms of Use) and our Privacy Policy. Please review these documents carefully before using any services provided through our platform.

Acceptance of Terms:

Once you login, you accept these Terms of Use and the Privacy Policy, binding you legally. Our platform acts as a bridge connecting sellers and potential buyers interested in products sold under the Bambino brand.

Manufacturer Information:

P-BAMBINO PASTA FOOD INDUSTRIES PVT. LTD. 

D.No.: 6-210-9, Bibinagar (Vill.& Mdl.) - 508126, Yadadri Bhuvanagiri Dist. (TS)

FSSAI Lic. No.:10014047000301

An ISO 22000 (2018) Certified Company

Changes to Terms:

We reserve the right to modify these terms at any time without notice. It is your responsibility to review these terms regularly. Your continued use of the platform after changes have been made constitutes your acceptance of the new terms.

Eligibility:

The platform is available only to individuals who are at least 18 years old or those who have not been suspended or removed by Bambino Pasta Food Industries Private Limited. You affirm that you are of legal age to enter into a binding contract and are not barred under any applicable laws from using our services.

User Account and Security:

To purchase products, you must register and create an account, providing current, complete, and accurate information. You must maintain the confidentiality of your account details and are responsible for all activities under your account. You must:

• Notify us immediately of any unauthorized use of your account.

Exit from your account at the end of each session.

• Bambino Pasta Food Industries Private Limited is not liable for any loss or damage from your failure to comply with these security obligations.

Payment Services:

Payments for products must be made through the platform using valid payment details. You confirm that:

• You are authorized to use the payment details provided.

You have sufficient funds or credit to complete the payment.

• We use third-party services, including payment gateways, to process payments, as detailed in our Privacy Policy. Bambino Pasta Food Industries Private Limited is not liable for failures in completing payments due to incorrect payment details, insufficient funds, or external factors beyond our control.

Pricing and Transactions:

Prices may vary or fluctuate throughout the month based on market dynamics.

The price of products will not exceed the Maximum Retail Price (MRP). Prices may include additional terms for offers, discounts, and delivery charges, which you accept upon ordering.

Shipping:

Orders are typically processed within 2 working days and delivered within 5-15 working days. Delays may occur due to high demand, and you will be notified accordingly.

Data Protection:

All payment data is encrypted using Secure Socket Layer (SSL) technology to ensure your personal and financial information is protected.

By using Bambino Pasta Food Industries Private Limited, you agree to adhere to these Terms and Conditions. If you have any questions regarding these terms, please contact us directly.

Order Cancellations and Refunds:

• Refunds: If you receive a damaged, missing, or incorrect product, you can request a refund within 24 hours of delivery.
• Proof Required: You must provide supporting evidence (photos or videos) for the refund request.
• Processing Time: Refunds are processed within 10-12 business days from the approval of your request.
• Replacements: Please note that we do not offer replacements; only refunds are processed in such cases.

Delivery Issues:

• Delivery Confirmation: After your order is delivered, if you encounter any issues related to delivery (e.g., delays, wrong items delivered), you must contact us within 7 days of the delivery confirmation.
• Support Contact: Reach out to our customer support team via [feedback@bambinipasta.com or call us at +91 40 45118810, and we will assist you promptly in resolving the issue.

Product Complaints:

• Damage Claims: If your product is damaged upon delivery, you must notify us within 24 hours. This is crucial to ensure that we can investigate and address your concern quickly.
• How to Report: Please send us clear pictures of the damaged product with front and back side of the pack to expedite the claim process.

Shipping and Charges:

• Order Processing: All orders are processed within 2 business days of receiving the order confirmation.
• Shipping Charges: Shipping costs are calculated based on the weight and dimensions of your order. The total shipping charges will be displayed at checkout.
• Shipping Areas: We deliver to all metro locations for southern states, Maharashtra, Madhya Pradesh, Chhattisgarh and Gujarat; for non-metro locations, please check the delivery options available during checkout.

Special Offers and Promotions:

• Terms & Conditions: All special offers, discounts, and promotions are subject to their respective terms and conditions. These will be communicated at the time of the offer.
• Management’s Decision: Please note that the decision of management is final in matters related to promotions, refunds, or other special offers.

Important Notes:

• Product Delivery Limitations: Some products may not be available for delivery to non-metro locations due to logistical constraints. Please refer to our delivery policy for more details.
• Storage & Handling: To maintain the quality and freshness of our products, ensure proper storage immediately upon delivery. We recommend keeping dry pasta in a cool, dry place away from sunlight and humidity.

Quality Assurance:

• Freshness Guarantee: We take utmost care in packaging and delivering the freshest products. However, the quality of food products can degrade with improper storage, so please follow the guidelines mentioned on the packaging for optimal use.
• Customer Feedback: We value your feedback and constantly work to improve our products and services. If you have suggestions or concerns, please do not hesitate to share them with us.

Returns Policy:

• Due to the nature of our products, returns are not accepted unless there is an issue with the order (damaged, incorrect, or missing items).

Customer Support:

If you have any questions or need assistance, please don’t hesitate to contact our customer support team at feedback@bambinipasta.com or call us at +91 40 45118810. We are here to help and ensure your satisfaction with our products.