Cancellation, returns & exchange

Cancellation of transactions/orders

  • Cancellation by Seller: There may be certain orders that Seller is unable to accept and has the right to cancel. Seller reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in the Buyer's order being canceled include, without limitation, non-availability of the Product or quantities ordered by the Buyer's inability to service, or inaccuracies or errors in pricing information. Seller may also require additional verifications or information before processing any order. All such cancellations shall be without any recourse to the Buyer and without any liability to the Seller. If Buyer's order is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. Bambino shall have the sole discretion to determine the mode of reversal from the above options. In the event the Buyer has availed the benefit under any marketing or promotional offer (including promotional code) given by Bambino for the purchase of the Product, the amount under such marketing or promotional offer (including promotional code) shall not be refunded in case of cancellation of the order. The above is the sole remedy of the Buyer and the sole liability and responsibility of Bambino for any cancellation of the purchase order by the Seller or otherwise other than by the Buyer.

  • At the time of raising a replacement request, the User will be required to provide documents/ proof in support of the claim, which include without limitation, images of the returned product(s) indicating the issue in the shipment received. The images need to clearly capture the following:
  1. the Invoice No/ Order ID;
  2. AWB number of the shipment;
  3. Issue observed in the received product;
  4. Damages to the received product;
  • You must note that Seller reserves a right to dispute the return of any shipment and/or return the monies paid by you.
  • If you have any queries before, during, or after the replacement is completed, feel free to contact Us at:
  • Refunds will not be made under any circumstances and only replacements in relevant situations will be done.